I think that during a Chrome update something happened to cause WebView to break. If Chrome is installed then it provides this capability. The Checking Info screen has an embedded web browser window in it (called WebView). I was then able to successfully open the Google Play Store, login, and get past the Checking Info screen.įinally, in the Google Play Store, I found the Chrome app and selected “Update”.Īll the affected apps then worked correctly. In Settings > Apps I selected the Chrome app and chose the “Uninstall all updates” from the 3-dot menu. When trying to access Google Play Store, I was asked to sign in, but then the Checking Info screen was displayed briefly before it crashed and returned me to the sign in screen.Ī number of other apps (a seemingly random selection) were crashing as soon I tried to open them. The only exception to this was Chrome, which was working fine. The problem I’m referring to is where the Checking Info screen just crashes and disappears, NOT the problem where it freezes.Īlmost none of the Google apps were able to run. Note that there seems to be at least a couple of different problems that people are reporting that relate to the “Checking Info” screen. Although several months too late for OP, the problem described is exactly the same as one I just had to solve on my Mum’s tablet yesterday.
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